Shipping Information

At Jewels and Journals, we understand that receiving your order in a timely and secure manner is of utmost importance. We are committed to providing a seamless shopping experience, which includes reliable shipping options. Here’s what you need to know about our shipping process:

1. Shipping Options

We offer a range of shipping options to accommodate your needs:

Standard Shipping: This option typically takes 5-7 business days for delivery.

Express Shipping:  For those who can’t wait, we offer an express shipping option that delivers your order within 3-4 business days.

-International Shipping: We proudly serve customers worldwide. International shipping times may vary depending on your location, but we do our best to ensure a smooth delivery process.

2. Order Processing Time

Please allow 1-2 business days for order processing before your order is shipped. During peak seasons or special promotions, order processing may take a bit longer.

3. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your package and estimate its delivery date.

4. Shipping Fees

Shipping fees are calculated based on your selected shipping option, the destination, and the weight of your order. You can view the exact shipping cost during the checkout process.

5. Free Shipping

We often run promotions offering free standard shipping on orders over a certain amount. Keep an eye out for these offers to enjoy cost-effective shipping.

Return and Exchange Policy

We want you to be completely satisfied with your purchase from Jewels and Journals. If, for any reason, you are not happy with your order, we offer a straightforward return and exchange policy:

1. Returns

If you wish to return an item, please contact our customer support team within 30 days of receiving your order. Items must be in their original condition, unworn, and with all tags and packaging intact. Returns may be subject to a restocking fee.

2. Exchanges

If you received a damaged or incorrect item, we will gladly exchange it for you at no additional cost. Contact our customer support team within 14 days of receiving your order to initiate an exchange.

3. Refunds

Refunds will be processed once we receive and inspect the returned item. Please allow 5-7 business days for the refund to appear in your original payment method.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or item arrived damaged). We recommend using a trackable shipping method for returns.

We value your trust and satisfaction, and we’re here to assist you throughout the return and exchange process. For more details or to initiate a return or exchange, please contact our dedicated customer support team.

At Jewels and Journals, your happiness is our priority, and we strive to make every shopping experience a positive one.